Still Deciding? Let's Answer That First.
A few things people usually want to know before their first Chatkaaro order.
14 questions
Order Tracking
📦 Where's My Order?
Enter your order number or message us on WhatsApp for a live update.
Direct Support
💬 Talk to Us
Message the team directly on WhatsApp for flavour advice or reorders.
WhatsApp Support (9 AM – 8 PM)
Peace of Mind
🛡️ Our Freshness Promise
If something's not right with your order, tell us on WhatsApp and we'll sort it out.
No return forms — just message us.
Orders & Delivery
Dispatched fresh from Surat
How long will delivery take?⌄
We dispatch fresh from Surat and deliver across India — orders usually reach you in 3 to 5 days. You'll get updates on WhatsApp the whole way.
Is delivery free?⌄
Delivery is free on every order above ₹499. Below that, a ₹49 delivery fee is added at checkout.
How do I track my order?⌄
Use Track My Order with your order ID and mobile number, or message us on WhatsApp for a live update.
→ Track My OrderCan I mix different flavours in one box?⌄
Yes — Build Your Own Box lets you mix any flavours in a box of 3, 4 or 6, and the price drops as you add more.
→ Build Your Own BoxCan I place a bulk or gifting order?⌄
Yes! Email us at [email protected] or call/WhatsApp +91 92748 04696 and we'll help you put it together.
Freshness & Storage
Our promise, shelf life & storage
Will my order arrive fresh, not broken?⌄
Every order is sealed and packed carefully for transit. If anything arrives damaged, message us on WhatsApp and we'll make it right.
What if something's wrong with my order?⌄
If something's not right with your order, tell us on WhatsApp and we'll sort it out — no return forms needed.
How long does Chatkaaro stay fresh?⌄
Chatkaaro has a shelf life of 90 days.
How should I store an opened pack?⌄
Always store it in an airtight container and keep it away from direct sunlight.
Payments
UPI, cards, net banking & COD
Which payment methods do you accept?⌄
UPI, credit and debit cards, net banking, and Cash on Delivery (COD) — pick whichever is easiest at checkout.
Ingredients & Diet
What goes in, and who it's for
Is Chatkaaro really free of palm oil and preservatives?⌄
Yes — no palm oil, no preservatives, ever.
Is Chatkaaro fried?⌄
No — every Chatkaaro is roasted, never fried.
Is Chatkaaro vegetarian?⌄
Yes — every Chatkaaro flavour is 100% vegetarian.
Do you have Jain-friendly flavours?⌄
Yes — our Jain-friendly flavours have no onion, garlic or hing, and are sweetened with pure jaggery. Look for the Jain Friendly filter on the shop page.
→ Shop All FlavoursDidn't Find Your Answer?
Message us directly — it's genuinely just our small team on the other end, not a call centre.
WhatsApp Support • 9 AM – 8 PM
FSSAI Certified
Lic: 20726031007971
Clean Ingredients
No palm oil, no preservatives
Woman-Led, Surat-Made
Built from one kitchen, one decision at a time
Pan-India Delivery
Sealed fresh, shipped everywhere