Return, Refund & Cancellation Policy

At Chatkaaro, customer satisfaction is our priority. We strive to provide fresh, handmade, food-grade snacks that meet the highest standards. Please read this policy carefully before placing your order.

1. Returns

Due to the hygienic nature of food products, we do not accept returns of opened or used items. Returns are accepted only in these cases:

• You received the wrong product.
• You received an incomplete order or items are missing.

2. Return Request Timeline

Any return or replacement request must be submitted within 24 hours of receiving the order. Requests made after this window may not qualify.

3. Proof Required

To process your request, you may be asked for:

• Your order number.
• Clear photographs of the product.
• Photographs of the outer packaging.
• An unboxing video, recorded from the moment the sealed package is opened.

4. Products Not Eligible for Return

• Opened or used products.
• Products damaged due to misuse or improper storage.
• Minor variation in colour or packaging between batches.
• Cancellation requests made after the order has been dispatched.
• Change-of-mind purchases.
• Items without their original packaging.
• Requests made after the 24-hour reporting window.

5. Replacement Policy

Approved requests may receive one of the following:

• Replacement of the same product, subject to availability.
• An alternative product of equal value.

6. Refund Policy

Refunds are issued only when:

• A replacement cannot be provided.
• The ordered product is unavailable after payment.
• The order is cancelled by Chatkaaro before dispatch.

Refunds are not issued for change of mind, customer error, delivery delays, or incorrect shipping information supplied at checkout.

7. Refund Processing Time

Approved refunds are generally processed within 5–7 business days to your original payment method (UPI, card, or net banking via Cashfree Payments).

8. Order Cancellation

Orders may be cancelled only before they are dispatched — message us on WhatsApp or email as soon as possible with your order number.

9. Failed Deliveries

Additional shipping charges may apply for re-dispatch if a delivery fails due to customer unavailability, an incorrect address, or an unjustified refusal of delivery.

10. Quality Assurance

All orders are inspected before dispatch. If something genuinely goes wrong, message us and we'll resolve it promptly.

11. Contact Us

For questions, message us on WhatsApp or write to [email protected] with your order number ready.