Shipping Policy

Thank you for shopping with Chatkaaro. We're committed to the safe, timely delivery of our fresh, handmade snacks, dispatched daily from our facility in Surat, Gujarat.

1. Order Processing

Orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays are processed the next business day. During peak seasons, processing times may be extended.

2. Shipping Coverage

We deliver across India via our courier partners, to all serviceable pin codes.

3. Estimated Delivery Time

Delivery estimates vary by region, once your order is dispatched:

• Metro areas: 2–5 business days.
• Secondary and tertiary cities: 3–7 business days.
• Remote areas: 5–10 business days.

Delays may result from weather, courier network issues, strikes, or other disruptions.

4. Shipping Charges

• Orders below ₹499: a flat delivery fee of ₹69 applies.
• Orders of ₹499 and above: delivery is free.

5. Order Tracking

You'll receive a shipping confirmation by email, SMS, or WhatsApp with tracking details once your order is dispatched, so you can monitor it on its way to you.

6. Delivery Attempts

Our courier partners will attempt delivery more than once. Shipments that remain undelivered are returned to us; re-dispatching an order may involve an additional charge.

7. Incorrect Shipping Address

Please double-check your delivery address and pin code at checkout. Chatkaaro is not responsible for delays or delivery failures caused by incorrect or incomplete address information.

8. Damaged Package

If your package arrives visibly damaged, please inspect it before accepting delivery. Refuse the delivery if possible, or accept it and document the damage with photos or a video right away. Contact us within 24 hours of delivery with your order number and this proof, and we'll sort out a replacement or refund.

9. Delayed Deliveries

Deliveries can occasionally be delayed due to factors outside our control. We appreciate your patience, and you can always check status from Track My Order, or message us on WhatsApp for an update.

10. Lost Shipments

If a shipment is confirmed lost in transit, we'll investigate with our courier partner and arrange a replacement or refund.

11. Bulk & Wholesale Orders

Bulk and wholesale orders require extended processing time. Message us on WhatsApp before checking out, and our team will confirm the timeline with you.

12. International Shipping

Currently, we only ship within India.

13. Contact Us

For any shipping questions, write to [email protected] or message us on WhatsApp with your order number ready.